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This unit equips workers, particularly in healthcare and community services, with essential skills and knowledge to respectfully interact with people from diverse social and cultural groups, including Aboriginal and/or Torres Strait Islander communities. It focuses on developing cultural competence, crucial for effective communication and safe, non-judgmental care in various settings.

The course covers communication strategies, cultural awareness, safety, and legal responsibilities, enhancing workers' ability to engage effectively and respectfully with diverse populations across industries. It also provides students with an opportunity to reflect on their own social and cultural perspectives and biases. Completing this unit helps workers recognise, understand, and respond appropriately to cultural differences in attitudes, beliefs, and behaviours, promoting inclusive and culturally competent practices in their professional interactions.

Units Delivered

The following units will be included in your certificate:

CHCDIV001 - Work with diverse people

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

Face-to-Face Face to Face contact time of at least 7 Hours
Online with face-to-face assessment Face to Face contact time of at least 1 Hour 30 Mins

An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

  • An official form of photo identification (e.g., driver’s licence, passport, or student ID)
  • To successfully complete this course, students will need to demonstrate the following language, literacy, numeracy and digital (LLND) skills during training and assessment:
    • Learning: Reflect on my own experiences and adjust how I interact with people from different backgrounds.
    • Reading: Read and understand workplace policies and instructions about respectful behaviour, inclusion, or diversity.
    • Writing: Write short, clear notes or reports that describe interactions using respectful and inclusive language.
    • Oral communication: Use respectful verbal and non-verbal communication and check understanding when speaking with people from different backgrounds.
    • Numeracy: Use dates, times and basic numbers to plan or record activities involving people from diverse backgrounds.
    • Digital Literacy: Able to use a mobile phone or basic device to read messages, follow online instructions, complete online forms or access learning resources

Please note: This course includes material about domestic violence which some users may find distressing. If you feel uncomfortable at any time, you are welcome to pause the course and return to it when you feel ready. Support links are provided within the content.

Delivery mode: Online with face-to-face - The online pre-course learning and theory assessment is expected to take approximately 5-6 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the online component in less time, while those new to the subject may need more time to complete all the learning content and theory questions.

The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and associated assessment tasks.

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

This certificate does not require renewal

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

Practical scenarios:

  • Scenario 1 – Work with people from diverse social and cultural backgrounds
  • Scenario 2 – Work with people from diverse social and cultural backgrounds
  • Scenario 3 – Work with people from diverse social and cultural backgrounds
  • Scenario 4 - Deliver an informal information session to new staff reflecting on your own perspectives of diversity

Documentation: 

  • Incident Report

Theory assessment: A written exam consisting of multiple-choice and short-answer questions must be completed at the end of the training session. Students must answer all questions.


Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.
Learning I can reflect on my own experiences and adjust how I interact with people from different backgrounds
Reading I can read and understand workplace policies and instructions about respectful behaviour, inclusion, or diversity.
Writing I can write short, clear notes or reports that describe interactions using respectful and inclusive language.
Oral Communication I can use respectful verbal and non-verbal communication and check understanding when speaking with people from different backgrounds.
Numeracy I can use dates, times and basic numbers to plan or record activities involving people from diverse backgrounds.
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909